Shipping policy

Melted Visions Candle Co. accepts orders 24 hours a day, 7 days a week. We ship orders Monday - Friday, excluding Holidays. 

Orders are processed in the order they are received and sent from Antioch, CA. Transit times vary per state. During the busy fall/holiday season, the postal service may experience delays that are out of our control. 

To return your product, please see our Refund & Returns Policy. 

PROCESSING TIME:

Orders are usually processed and shipped within 3-5 business days from the time the order is placed. 

During the holiday season, including fall and winter, we will experience a high volume of orders. Therefore, our processing time could see up to 7-10 business days.

SHIPPING TIMES:

We'll do our best to meet these shipping estimates but cannot guarantee them. Delivery time is dependent of the postal service. Once the package is scanned by the post office, we have no control over how long the package will take to arrive. we are not liable or responsible for any delays, re-routes, or failed deliveries of your package. 

Your satisfaction is important to us so we always want to make sure you receive the order that you paid for so please contact us at hello@meltedvisions.com if you have questions or concerns regarding your order.

WRONG ADDRESS

If you've provided the wrong ship to address, you can attempt to submit a request to intercept the package via the postal service.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. If you discover the wrong address has been provided, contact us immediately so we can attempt to edit your shipping address before your package is ready to ship.

Please note, you are responsible for the shipping costs associated with re-sending the package if it's marked as not deliverable or return to sender.  

SHIPPING IN THE SUMMER

During the hotter months of the year - June through August (sometimes as early as May and as late as September), we will only ship out orders Monday - Thursday. This is to ensure that your package is not sitting over the weekend and risk melting or damage due to the heat.

If you have any additional questions or concerns, please contact us at hello@meltedvisions.com. Thank you!