Frequently Asked Questions
Everything you need to know about the candles, wax melts, ingredients, and ambiance rituals.
Candles
Why coconut apricot wax?
Coconut apricot wax is used for its smooth finish, clean burn, and luxurious fragrance throw. It allows the scents to fill your space beautifully while creating a soft, elevated ambiance.
Why wooden wicks?
Wooden wicks create a gentle crackling sound designed to make your space feel cozy, calm, and intentional. They also provide a modern, clean-burning experience that pairs beautifully with the vessels.
How long do your candles burn?
The 8 oz candles typically burn approximately 40–50 hours with proper wick care and burn practices.
Why does my wick need trimming?
Before each burn, gently trim or remove the charred portion of the wooden wick. This helps maintain an even flame, cleaner burn, and longer candle life.
Why is my wooden wick crackling softly?
That soft crackle is part of the experience. Wooden wicks create a subtle fireplace-inspired ambiance that makes your space feel warm and inviting.
Are your vessels reusable?
Yes. The vessels are designed to live beyond the candle. Once your candle is finished, the container can be repurposed for decor, storage, makeup brushes, or styling throughout your home.
How do I get the best burn experience?
For your first burn, allow the wax melt pool to reach the edges of the vessel. This helps prevent tunneling and creates a more even burn throughout the life of the candle.
Wax Melts
How many wax melt cubes should I use?
It's recommended to start with 1–2 cubes depending on your room size and fragrance preference.
How long does the scent last?
Most customers enjoy multiple cozy sessions from each wax melt cube. Fragrance longevity may vary depending on warmer type, room size, and usage time.
Can I use them in electric warmers?
Yes. The wax melts are compatible with both electric and tea light warmers.
Do your wax melts contain the same fragrances as your candles?
Yes. The wax melts are designed to provide the same signature Melted Visions scent experience you know and love from the candles.
How should I store my wax melts?
Store your melts in a cool, dry place away from direct sunlight to help preserve fragrance quality and appearance.
How do I remove wax from my warmer?
Allow the wax to cool slightly, then gently remove it using cotton balls or by briefly warming the base to loosen the wax for easy cleanup.
Shipping & Orders
How long does shipping take?
Orders are typically processed within 3–5 business days before shipment. During launches, holidays, or restocks, processing times may be slightly longer.
Do you offer free shipping?
Yes, free shipping is available on orders over $100.
Do you accept returns or exchanges?
Due to the handmade nature of our products, returns and exchanges are handled on a case-by-case basis. If there is an issue with your order, please contact us and we’ll do our best to help.
Do you offer local pickup?
Local pickup availability may vary depending on current inventory and event schedules. Please reach out directly for availability.
What happens if my item arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you promptly.
Can I send Melted Visions products as a gift?
Absolutely. All the products make beautiful gifts for cozy nights, celebrations, housewarmings, and self-care moments.
Ingredients & Safety
Are your products non-toxic?
Products are used with high-quality fragrance oils and coconut apricot wax designed to provide a cleaner home fragrance experience.
Are your candles handmade?
Yes. Every Melted Visions candle and wax melt is hand-poured in small batches with care and intention in California.
Where are your products made?
All Melted Visions products are handcrafted in California.
What fragrance oils do you use?
We carefully select fragrance oils designed to create layered, cozy, and memorable scent experiences inspired by ambiance, rituals, and everyday moments.
Are your products pet safe?
It's recommended to always burn candles and use wax melts responsibly in well-ventilated spaces and monitoring pets around home fragrance products.
Can I send Melted Visions products as a gift?
Absolutely. All the products make beautiful gifts for cozy nights, celebrations, housewarmings, and self-care moments.
How should I safely burn my candle?
Always burn candles on a heat-safe surface away from drafts, pets, children, curtains, or flammable objects. Never leave a burning candle unattended.
How long should I burn my candle at one time?
For best results, it's recommended to burn your candle for 2–4 hours at a time.
